This Policy was last updated on August 1, 2020.
What information do we collect and how do we use it?
Information You Provide
When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.
We collect this information at various places on our Services, such as when you check out with your online order; engage with our mobile applications; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; join our newsletter; enter contests or sweepstakes; or interact with special-event or program offers.
We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient's contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf (so please only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you).
Information Your Devices Provide Automatically
When you interact with our Services, we obtain certain information by automated means, including the following:
We may obtain information about your location when you access or use our Services: for example, via your browser information and other similar device or browser attributes (like IP address), our store locator page, or our mobile applications. For more details, please see What choices do you have over how your information is used? below.
When you access our Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
We also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
Cookies, Clear Gifs and Similar Technologies
To better understand how you interact with our Services, we may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies.
A cookie is a small amount of data that's stored by your browser on your device. It's used to do things like see how you navigate our Services, what you click on, remember you and your online purchases when you return, and recognize you and honor a special deal for you, when you redeem one of our offers from a third party's site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed; and recognize you and honor a special deal for you, when you navigate from a third party's site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.
In addition to cookies and clear gifs, we may also use device identifiers, web storage, and other technologies to collect information about your interactions with our content and Services.
These technologies, illustrated above, may be used to help us see which of our interactive experiences online users like most. Cookies, clear gifs, and similar technologies also allow us to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). We associate this information to deliver products and services to you; improve our business; transact business; and market our products and services on this and other online services, and through a variety of media like email, mobile advertising, and direct mail.
For information about your options with respect to cookies, see What choices do you have over how your information is used? below.
Information Derived Through or Provided by Others
Affiliated entities, sister brands, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you. We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.
How We Use the Information We Obtain
We use the personal information we obtain through the Services to:
deliver our Services
process your online orders;
facilitate payment and transactions;
create and manage your online account;
personalize your online experience with content and offers that are tailored to your interests;
provide customer service and respond to your inquiries and requests;
include you in surveys and contests;
enable you to post your content, such as comments, images or videos;
facilitate networks of online social activity centered around our products and services;
improve our Services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services;
enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment;
market our products and services that may be of interest to you; and
create aggregated, pseudonymized or anonymized information for statistical purposes.
Third Party Analytics and Personalization Services
We may use third-party analytics and personalization services to analyze site metrics and performance, analyze our visitors' preferences, and serve personalized content to you through the use some or all of the technologies described above, such as cookies and clear gifs.
Radio Frequency Identification (RFID) Technology Notice
We place RFID tags on our online and in-store merchandise to maintain inventory, ensure adequate product availability, and for fraud monitoring and prevention. The RFID tags contain product and inventory information, and do not otherwise store your personal information. We do not link the RFID information with your account, address or payment details.
RFID tags are identified to enable you to remove them after purchase.
How is technology used to serve our advertisements on other online services and what choices do you have?
On our Services, we and third parties may collect information about your online activities to provide you with advertising about products and services tailored to your interests.
We contract with third-party advertising companies, which may collect information about your use and interactions with the Services, over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests
You can specify your preferences over the use of some of these technologies by opening Cookie Preferences to view or change your preferences (to address future cookie placement).
You may also specify your preferences through a centralized registry. To learn about how to opt out of interest-based advertising, in general, click the following: NAI Opt Out or, DAA Opt Out. Your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers like us and other businesses.
Our Services do not respond to "Do Not Track" signals.
How do our Services interact with third-party services and content?
We link to third-party sites and services, or otherwise display third-party content through our Services, for your convenience and information. These third-party sites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party sites and services are not owned or controlled by us, we are not responsible for these third parties’ information practices.
Here are examples of the types of third-party content and services available through or via our Services:
We may facilitate easy access to the online maps of content providers like Google. There you can get quick location, driving, and contact information for our stores.
Sweepstakes, Contests, and Survey Sites
Social Networking and other Third-Party Sites and Services
What information do we share with or disclose to third parties?
We may share information about you with certain third parties, as described below, and as otherwise described in this Policy. We do not sell or otherwise share personal information about you, except as described in this Policy.
Service Providers and Contractors
We may share personal information with third-party service providers and contractors whom we engage to provide services to us, such as fulfilling orders; processing payments; providing customer service through chat features; monitoring activity on our Services; delivering surveys and related analysis (which could be combined with Services usage analytics); maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; administering, sending and monitoring emails and text messages; serving online advertisements as described above; and providing consulting services.
Law Enforcement and Emergency Response
We also may disclose personal information about you (a) if we are required to do so by law or legal process (such as a court order or subpoena); (b) in response to requests by government agencies, such as law enforcement authorities; (c) to establish, exercise, or defend our legal rights; (d) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (e) in connection with an investigation of suspected or actual illegal activity; or (f) otherwise with your consent.
Sale or Merger
We reserve the right to transfer your information in the event we sell or transfer all or a portion of our business assets (including, without limitation, in the event of a merger, acquisition, joint venture, reorganization, dissolution, or liquidation).
What choices do you have over how your information is used?
We offer you certain choices in connection with the personal information we obtain about you.
You may opt out of the Utopia email list by following the instructions located at the bottom of each commercial email or by completing the email opt-out form. You may receive Utopia email. If at any time you'd like to stop future delivery of Utopia email offers, simply follow the removal instructions located at the bottom of each Utopia message. If you opt out of the Utopia email lists, we may still send you operational or transactional messages, such as password-reset or account related information, from the relevant brand or line of business.
You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by adjusting the permission settings for our mobile apps to access your location information.
If you'd like to specify your preferences for our postal mail, simply follow the instructions on the mailer, or dial 1-849-860-4314.
If you don't want your information shared with other merchants and exchanges for those third parties’ own direct marketing purposes, please email us at with the subject Nondisclosure of Personal Information Request for the Email Subject and then complete the form.
Our Sister Brands
If you don't want your information shared with our sister brands for those brands’ own direct marketing purposes, please email us at with the text Nondisclosure of Personal Information Request for the Email Subject and then complete the form.
How do you update your personal information?
You may update or modify your billing- and shipping-related information, and other account information, by logging onto our Services (e.g., Your Account on the Utopia website).
How do we protect personal information?
We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Our administrative safeguards include implementing, maintaining, and training employees on company privacy and information security policies and procedures. Our physical and technical safeguards include maintaining physical security policies and standards to protect company systems and data, and a cybersecurity program overseen by our executive leadership team.
Do we collect children’s personal information?
Our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) (or other relevant ages, which may apply by virtue of applicable law) through our Services. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe a child under such age may have provided us with personal information, please contact us as specified in the Whom should you contact with questions or concerns? section of this Policy.
Whom should you contact with questions or concerns?
If you have general questions about our Policy, contact us. Or contact us via:
ATTN: Privacy Matter
Del Pozo Invest
Calle Max Henriquez Ureña 84 Suite 304
Piantini, Santo Domingo, Dominican Republic
How will we communicate updates to our Policy?
This Policy may be updated periodically to reflect changes in our personal information practices. Changes to the Policy will be posted on this page. For significant changes, we will notify you by posting a prominent notice on our Services indicating at the top of the Policy when it was most recently updated.
You can contact us with any questions, or to exercise your rights by calling our Customer Care Center at 1-849-860-4314.